New Toll-Free Number for Reporting AODA Violations

We need to send a clear message on the importance of AODA Enforcement by using this toll-free number when we see a violation of the Act. To report an AODA violation to the Government, call 1-866-515-2025. TTY: 1-800-268-7095

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) became law on June 13, 2005. Under this landmark legislation, the government of Ontario has developed mandatory accessibility standards that identifies, removes, and prevents barriers for people with disabilities.The AODA applies to all levels of government, nonprofits, and private sector businesses across Ontario who have one or more staff.

Ontario plans to conduct fewer compliance inspections this year, even though more than 60 per cent of businesses are still in violation of the province’s landmark accessibility legislation, according to new government data. We need to send a clear message on the importance of AODA Enforcement by using this toll-free number when we see a violation of the Act.

The following is from the AODA Alliance:

The Ontario Government has  established a toll-free phone number for the public to report violations of the AODA. This is an interim victory for us, on the long road of our ongoing effort to get the Government to keep its promise to effectively enforce the AODA.

Use this line if you encounter an organization in Ontario which you believe is violating the AODA.

To report an AODA violation to the Government, call 1-866-515-2025.

TTY: 1-800-268-7095

Take the steps we describe here, and then tell the Government operator you reach the specifics of the AODA violation, including what happened and when, and the name of the organization that violated the AODA.

When you call this number, it is not immediately clear from the Government’s audio announcement that this is the number to call to report AODA violations to the Government. Stick with it!

To reach a human being in order to report a violation of the AODA, first press 1 for English or 2 for French. The automated phone system will then offer to press 1 if you are an individual, or 2 for a business. Press 1, if you want to report an AODA violation.

You will then hear a longer audio announcement. At any time during that audio announcement, just press 0, to reach an operator. Tell the operator you want to report a violation of the Accessibility for Ontarians with Disabilities Act.

The first operator you reach does not take that information down from you.
Instead, that first operator is supposed to then connect you with a second operator, one who works at the Accessibility Directorate of Ontario, located at the Economic Development Ministry. That second operator is the person to whom you can report an AODA violation.

We encourage you to:

* Call this toll-free number if you know of a situation where an obligated organization is violating the AODA, or any accessibility standards under it.

* Ask the Ontario Government operator you reach what the Government will do with the information you give them. Ask them to be sure that the obligated organization is notified that you have contacted the Government with this report of an AODA violation.

* It is not necessary to yourself first notify the obligated organization of your concern that it has violated the AODA. However, it is quite worthwhile to first let that obligated organization know about the accessibility problem. When you call the Government’s toll-free number, you can include in your report any information on your efforts to get the obligated organization to fix the problem, and the response you received from the obligated organization.

* Encourage your friends and family members to also use this toll-free number to report violations of the AODA.

* Widely publicize the availability of this toll-free number. Include it in newsletters, letters to the editor, Facebook pages, etc.

Let us know what happens when you call this number. You can give us your feedback on your experience by emailing us at aodafeedback[at]gmail[dot]com

This International Day of Persons with Disabilities, Let’s Remember our Rights – Sign the Petition!

In 2010 Prime Minister Stephen Harper ratified the UN Convention on the Rights of Persons with Disabilities  (CRPD). This historic document recognized specific ways that disabled people are often left out of society such as Access to Justice (Article 13), Living independently and being included in the community (Article 19), Education (Article 24), Adequate standard of living and social protection (Article 28), as well as participation in political and public life (Article 29); the CRPD also recognized that women and children are further disenfranchised (Articles 6 and 7).

The Council of Canadians with Disabilities states that the CRPD marks a paradigm shift by addressing the human rights of persons with disabilities from a progressive social model approach to disability. In many instances, this new approach requires a new way of understanding the exercise of key human rights.

However, CRPD also has an Optional Protocol that Harper left unsigned. The Optional Protocol on Communications (OP) provides for a complaints mechanism whereby groups and individuals, after having exhausted all national resources, can have the Committee on the Rights of Persons with Disabilities consider a claim that a State Party has violated the provisions in the CRPD. In other words, while the Harper government was agreeable to these rights for disabled people, it did not want to be held accountable for upholding these rights.

Disabled people face different levels of oppression depending on the communities they come from. This varies not only on an international level, but also across province and territories, genders, age, race, class, disability, and whether or not the person is Aboriginal.

This International Day of Persons with Disabilities, December 3, 2014, we call on Canadians with Disabilities and organizations to demand that the federal government of Canada sign the Optional Protocol in the Convention on the Rights of Persons with Disabilities. Let this be a first step towards greater social justice for Canadians with Disabilities, and the international communities we come from.

Melissa Graham, on behalf of the Toronto Disability Pride March.

Sign the Petition